Still Using In-House Business IT Support Service Providers?

Unless you are a huge company with the ability to hire and sustain an entire tech department, in-house IT staff can be costly and inefficient. Paying for the knowledge, expertise and qualifications required for full-scale network management and information technology services simply isn’t realistic for many startups and small to midsize organizations. Plus, smaller, less experienced teams naturally have limitations, which causes downtime and often results in outsourcing on top of sustaining your employees.

What’s more, trying to maintain an entire team that’s available around the clock would be exorbitant, leaving your company vulnerable to security and maintenance issues outside working hours. If something goes wrong during the evening or weekend, you will eat into your budget by outsourcing to an emergency IT assistance team or waiting until an employee is available. Downtime is the enemy of profit, and the best way to avoid it is by having an IT support service on-hand able to respond to out of hours emergencies.

Hiring an in-house support team is always going to be more expensive than outsourcing to a third party. With managed IT support services from EIRE Systems, you benefit from having an entire team for the cost of one or two employees, with comprehensive expertise covering the full scope of information technology support.

Benefits of an Outsourced IT Support Company and its Services

Most companies are shifting to outsourced IT services in at least one area, with IT support high on the list of solutions. Let’s look at the top reasons our customers are happy they outsourced IT support services to our team of experts:

High-level IT expertise

An outsourced IT service provider comes with a wide array of expertise and experience that’s often too expensive for small- to medium-sized businesses to find internally.

Reduced costs and fixed price

You’ll save thousands of dollars each year by using a managed service provider compared to maintaining an in-house team. You eliminate hiring and onboarding costs and are only charged for the time spent working on your IT systems, which can vary significantly in monthly fees.

More productive

If you’re looking to increase productivity, outsourcing IT support is a no-brainer. An IT company has a wealth of tools and resources at its disposal that can instantly add value to your operation. They are in a position to make proactive decisions with a workforce strong enough to fix issues before you or your customers notice them.

Faster

With technology innovations happening at record pace, in-house teams typically do not have the time or money to dedicate to training and upgrading to the latest tech, skills, accreditation, processes and threat intelligence.

Flexibility and scalability

Buying support hours in blocks of pre-paid units can make it easier to budget, which means you have increased flexibility and planning potential. As such, IT services can easily grow as your business’s needs evolve.

Around-the-clock support services

Consumers increasingly expect 24/7 access to your business, and it is more important than ever as the Internet facilitates global operations across time zones. Any amount of downtime can eat into your bottom line, and partnering with a managed services provider is the best way to prevent it.

Reduced risk

In-house IT support tends to be reactive as opposed to proactive, often feeling like firefighting instead of strategy. An IT support company’s resources allow for IT infrastructure monitoring, so we can tackle potential issues before they impact your business.

Outsourced IT Support Services

Modern business technology is evolving faster than ever, and leaders should react by taking a strategic, measured approach to managing outsourced IT support services.